FAQs

A1: We support a variety of payment methods, including credit/debit cards, as well as major online payment platforms such as XTransfer and Alibaba. Our checkout process is both secure and convenient.

A2: Our payment terms are as follows: a 30% deposit via telegraphic transfer (T/T) in advance, with the remaining 70% balance to be paid upon receipt of a copy of the bill of lading (B/L).

A1: Our sales team typically responds to emails within 2-4 hours, with a maximum response time of 12 hours.

A1: Our factory holds certifications such as ISO9001, BSCI, and GRS, which reflect our robust quality control system and rigorous operational processes. We conduct comprehensive testing at every stage of production to ensure that our products consistently meet high-quality standards.

A2: Certainly. Our products have been certified by third-party organizations—including SGS, TÜV, and REACH—ensuring they meet strict safety and compliance standards.

A1: Yes, we offer a range of customization options, including personalized designs, logos, and packaging.

A1: Yes, you can request a sample to evaluate the product's quality and suitability.

A1: Normally, our MOQ is 200 pieces. But lower quantity for your trial order is also accepted. Just tell us your quantity that we will get back to you with detail.